Support

The sales department also provides complete support to the entire spectrum of the sales network through high frequency of communication and field service, with the goal of always getting our brands in the right place, at the right time, in the right way.

Communication with the sales channel assumes the daily exchange of all information that can help us promote the placement and distribution of articles, which can contribute to the improvement of mutual business processes, and which make up a set of all feedback on the market situation.

Field servicing is carried out through a high frequency of visits to the retail channel, which includes all activities related to the regular supply of the latest articles (delivery of goods is provided and guaranteed within 12 to 48 hours from the creation of the need) and the impressive prominence of the brands. We make sure that our brands are available to consumers in an uncompromisingly high quality way.

Monitoring the efficiency of our retail channel support, as well as planning, control and reporting, is done using the most advanced IT solutions (ERP, Mobile Ordering).

What additionally contributes to our sales sector are people who go through quality assortment and trade training, gain excellent communication skills in solving challenging situations and have responsibility, reliability, persistence, motivation and love for the job they do. A set of their characteristics represents a cornerstone in the construction of the SILBO relationship with the retail network.